CX- Customer Experience Management in Telecoms Europe
It was a great privilege to deliver THE KEYNOTE ADDRESS at the CEMTelecoms Europe conference in Barcelona. I spoke on – “Incorporating Digital into your CX Delivery.” Also, I was part of the panel discussion – “Driving a Better Customer Experience through Automation and AI.” The theme of the conference was “Building an unparalleled CX […]
Leadership Summit 2019 – IIT Kharagpur
Event Name : Leadership Summit of VGSOM Location : IIT Kharagpur Date : 2nd February ,2019 Place : IIT Kharagpur It was a fulfiling experience to speak in the Leadership Summit of VGSOM IIT Kharagpur.The topic was Remodelling India: Leading India in the VUCA age
IIM Ranchi
Event date – 14th Jan, 2019 Event location–IIM Ranchi Addressed the students of IIM Ranchi. I spoke on Customer Experience in Digital Age
Digital Customer Experience Framework
Customer Experience Framework – Can’t win @ Broken pieces Circa 1220, Samarkand, Fall of the Khwarzmian Empire1 The stallion stood on the hind legs neighing louder in a euphoric exaltation. The rider balanced himself standing on the stir-up leaning forward. He wiped off the sweat and blood from the forehead layered with dust and glanced […]
Improvements Required in Digital Customer Care
Improvements Required in Digital Customer Care What’s lurking on the horizon? What can businesses expect at a time when so much is in flux? I’ve gleaned some insight from unexpected, diverse sources recently. I don’t often experience déjà vu, and even more rarely does it occur in two different domains. I recently read The Fourth […]
Improve Customer Experience Management in the Digital Age
Improve Customer Experience Management in the Digital Age What’s lurking on the horizon? What can businesses expect at a time when so much is in flux? I’ve gleaned some insight from unexpected, diverse sources recently. I don’t often experience déjà vu, and even more rarely does it occur in two different domains. I recently read […]
Improving Digital Customer Experience
Improving Digital Customer Experience in the Digital Age What’s lurking on the horizon? What can businesses expect at a time when so much is in flux? I’ve gleaned some insight from unexpected, diverse sources recently. I don’t often experience déjà vu, and even more rarely does it occur in two different domains. I recently read […]
Improve Customer Experience of Digital Services in 2018
Improve Customer Experience of Digital Services in 2018 What’s lurking on the horizon? What can businesses expect at a time when so much is in flux? I’ve gleaned some insight from unexpected, diverse sources recently. I don’t often experience déjà vu, and even more rarely does it occur in two different domains. I recently read […]
Monetising Innovation in APAC CIO Outlook
“Happy to Share my Write up on MONETIZING Innovation in APAC CIO Outlook” Click to Read the Entire Article
Marxbuzzz – XISS Ranchi 2018
Marxbuzzz – XISS Ranchi 2018 Click to Watch the Full Video Event :Organised by XISS Ranchi Event Date :25th August 2018 Event Location:Ranchi What Gautaam has to say about the Event : “It’s a weekend n u meet a group of bright youngsters…U preach less n learn more.Excellent initiative by XISS Ranchi.I spoke on on […]